• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of
positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are
being followed Identifying operational / training issues and helping team in
fixing these gaps• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of
positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are
being followed Identifying operational / training issues and helping team in
fixing these gaps
คุณสมบัติของผู้สมัคร - ระดับการศึกษา
ปริญญาตรี
- คณะ/สาขา
ไม่ระบุ
- ประสบการณ์ทำงาน
ไม่ต้องมีประสบการณ์
ยินดีต้อนรับเด็กจบใหม่ • N1 holder, excellent Japanese communication skills (Speaking, Listening,
Reading and Writing)
• English (Intermediate level - B1)
• 1 year experience in Customer Service roles or any relevant roles is an
advantage
• University/Colleges required
• Experience in a high-growth organization strongly preferred
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend
on the Ops schedule)
• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of
positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are
being followed Identifying operational / training issues and helping team in
fixing these gaps• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of
positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are
being followed Identifying operational / training issues and helping team in
fixing these gaps
คุณสมบัติของผู้สมัคร - ระดับการศึกษา
ปริญญาตรี
- คณะ/สาขา
ไม่ระบุ
- ประสบการณ์ทำงาน
ไม่ต้องมีประสบการณ์
ยินดีรับเด็กจบใหม่ • N1 holder, excellent Japanese communication skills (Speaking, Listening,
Reading and Writing)
• English (Intermediate level - B1)
• 1 year experience in Customer Service roles or any relevant roles is an
advantage
• University/Colleges required
• Experience in a high-growth organization strongly preferred
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend
on the Ops schedule)